PERCEPTION BY THE BUSINESS COMMUNITY OF THE CHARACTERISTICS OF SERVICES PROVIDED BY SUBJECTS OF NATURAL MONOPOLIES

Abstract

Subjects of natural monopolies play a special role in the development of the socio-economic life of the country. On the one hand, their activities are aimed at the sale of socially significant goods and services for a wide range of consumers, on the other hand, they influence the structure of production and consumer prices, contribute to the growth of costs in the daily life of the population and business development. This article demonstrates the assessment by the business community of the characteristics of services provided by subjects of natural monopolies is most often carried out through surveys of business representatives. The perception of the business environment of the activities of natural monopoly entities includes an assessment of a wide range of indicators, where the indicators of satisfaction with the price and quality of services supplied by natural monopoly entities are used as targets, as well as the procedure for connecting services of natural monopolies. This article is based on the results of a sociological survey of entrepreneurs in the Republic of Mordovia. The analysis of its results allowed the authors to draw a number of conclusions. Thus, the satisfaction of business representatives with the quality of services of natural monopolies is higher than the level of prices for them. In the dynamics over the past 5 years, the quality of services provided by natural monopolies at the place of business, according to the majority of respondents, has not changed, but their cost has increased.