IMPROVEMENT OF THE PROCESS OF MAINTAINING AIRWORTHINESS OF AIRCRAFT OF A CIVIL AVIATION ENTERPRISE

Abstract

The relevance of the application of the quality management system at civil aviation enterprises is due to the fact that these enterprises represent one of the most important areas in the industry at the present time. The work of aviation enterprises requires special management methods to create competitive products, both for civil aviation and for the military. This is necessary to ensure high-quality air transportation, directly to the aviation work itself and for the continuous production of aviation equipment in general. The purpose of the work is to develop practical recommendations for the development of a quality management system for an aircraft maintenance and repair enterprise in accordance with the requirements of the international standard ISO 9001:2015 and its Russian counterpart GOST R ISO 9001-2015. The essence of the research methodology: conducting a self-assessment of the existing management system; application of process and risk-based approaches for an airline company on the example of the process «Maintaining the airworthiness of aircraft»; application of quality management tools; conducting an internal audit; calculation of the cost of risks. The presented approaches can be used to improve the quality management system of enterprises in the civil aviation industry. Results obtained: an analysis was made of the compliance of the quality management system of the airline with the requirements of GOST R ISO 9001-2015, areas for improvement were identified; the cause-and-effect diagram made it possible to identify the root causes in the problem of «failure to meet the deadlines for assessing the technical condition of aircraft» and determine the process for improving the activities of the airline; using the Aircraft Airworthiness Maintenance process as an example, the application of a process model, internal audit and a risk-based approach is shown, which made it possible to identify risks at certain stages and assess their cost; a list of measures to improve the key process of the airline's quality management system is proposed.