WAYS TO IMPROVE THE EFFECTIVENESS OF THE QUALITY MANAGEMENT SYSTEM AT THE ENTERPRISE

Abstract

The article discusses the organization and functioning of quality management systems in industrial enterprises, in particular in the oil refining industry. Using the example of a specific production, an analysis of existing practices was carried out, problem areas related to the integration of control systems, staff motivation, training, interaction with suppliers and consumers, as well as the use of information technology were identified. A set of measures aimed at improving quality management is proposed, including the introduction of lean manufacturing principles, digitalization of control processes, modernization of the laboratory base and the development of partnerships with counterparties. The economic and social expediency of the proposed changes, contributing to an increase in the competitiveness of the enterprise in the long term, is substantiated. The study was carried out using methods of systematic and comparative analysis, expert assessments and analytical data processing. The testing of the proposed solutions has shown their potential to reduce transaction costs and increase customer satisfaction in real production conditions.