ASSESSMENT OF THE EFFECTIVENESS AND EFFICIENCY OF THE QUALITY MANAGEMENT SYSTEM OF AN ENERGY ENTERPRISE IN A COMPETITIVE ENVIRONMENT

Abstract

In the context of fierce competition, quality management has become a key strategic resource for the energy sector, laying the foundation for operational sustainability, systematic expansion, and maximum customer satisfaction. The significance of this issue is driven by a dual imperative: organizations are focused on achieving operational excellence, while also ensuring the highest level of product and service quality. The constant evolution of quality control mechanisms, adapting to market fluctuations and changing consumer preferences, has become of utmost importance. Such dynamics allow electric power companies not only to maintain their positions, but also to gain a dominant role. In a highly competitive environment, it is not so much the implementation of a quality system that is important, but rather its flexible adaptation to rapidly changing conditions.