SATISFACTION OF SMALL AND MEDIUM BUSINESSES WITH THE ACTIVITIES OF FINANCIAL ORGANIZATIONS IN THE REPUBLIC OF MORDOVIA

Abstract

The country's financial market is developing in the context of transformation processes and requires constant attention of government authorities. In this regard, monitoring studies are an important tool. This article discusses the assessment of small and medium-sized businesses in the Republic of Mordovia of the activities of financial organizations, obtained through a survey of entrepreneurs. The assessment uses indicators of business representatives' satisfaction with work, choice, convenience of location of various types of financial institutions, as well as the cost, quality and accessibility of financial services. In addition, the presence of problems in obtaining financial services is determined. This article was prepared based on the results of a sociological survey of small and medium-sized businesses in the Republic of Mordovia. The study showed that financial services are in great demand by small and medium-sized businesses. According to estimates from the region's business community, the activities of organizations in the field of financial services are at a high level. The quality and availability of financial services suits entrepreneurs more often than their cost. Business representatives rarely encounter difficulties in obtaining financial services.