APPROACHES TO IMPROVING THE QUALITY AND EFFICIENCY OF LABORATORY TESTING PROCESS

Abstract

The development of sustainable quality management systems for analytical laboratories is possible subject to continuous development and increased efficiency of all laboratory processes. The purpose of the work is to conduct an internal audit and assess the quality of the key process of the analytical laboratory to improve its efficiency. The essence of the research methodology: risk assessment; application of economic models; conducting an internal audit of a key process; development of practical recommendations to improve the efficiency of the testing process. Results obtained: based on the application of a risk-based approach, a key and critical process of the analytical laboratory was selected - the “Product testing” process, on the example of which an unscheduled internal audit of the process was carried out; The use of economic models showed the presence of losses at some stages of the process, as well as the presence of unnecessary costs at the laboratory level. The proposed measures are aimed at increasing the efficiency of the testing process, and therefore the entire quality management system of the analytical laboratory.